Shipping policy
At Tail-Artisan, we are committed to delivering your order safely, quickly, and securely. All shipments are handled with care and include insured shipping to protect your order during transit.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Times & Delivery
We partner with reliable international carriers to ensure efficient delivery.
| Location | Estimated Delivery Time | Cost |
|---|---|---|
| Italy | 2–5 business days | Free Insured Shipping |
| Europe | 3–7 business days | Free Insured Shipping |
| International | 5–10 business days | Free Insured Shipping |
Delivery times are estimated and may vary depending on the destination, customs procedures, and courier operations.
Insured Shipping
All orders are shipped with insured delivery coverage. This means your package is protected in case of loss, theft, or damage during transit.
If any issue occurs with your shipment, please contact us and we will assist you in resolving the situation as quickly as possible.
Shipping Confirmation & Tracking
Once your order is shipped, you will receive an email containing your tracking number.
Tracking updates may take 24–48 hours to become visible. You can follow your shipment at any time using the tracking link provided.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, we cannot guarantee successful delivery. If you notice an error, please contact us immediately at tail-artisan@outlook.com.
Lost or Delayed Packages
If your order is delayed or appears to be lost, please contact us at tail-artisan@outlook.com. Our support team will respond within 24–48 hours and assist you in resolving the issue.
Contact Information
Trade name: Tail-Artisan
Email: tail-artisan@outlook.com
Address: Via Finanziere Francesco Nuziale 12, 80075 Barano D'Ischia (NA), Italy